Analytics & Business Intelligence Consultant, Guilford County (closes 10/31/18)

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Closing:  October 31, 2018
Salary Range:  $58,088 – $78,418 annually


General Statement of Duties

The Analytics & Business Intelligence Consultant will primarily work on expanding County capacity to access community and organizational data, synthesize and understand data, and communicate using data in an easy to understand and actionable way.

Distinguishing Features of the Class

This position will work closely with community stakeholders and employees across the entire organization to turn data into actionable information that can be used to make sound decisions. The employee will be a creative problem solver with an ability to build trust and consensus through inclusive dialogue and transparency. This position will be expected to work with large and varied datasets from many disparate internal and external sources. The employee will also communicate work and findings in a way that can be easily understood by a diverse group of stakeholders. This position will also bring analytical rigor and statistical methods to the challenges of measuring quality service provision and understanding complex behaviors.

Duties and Responsibilities

  • Negotiate, develop, and maintain relationships with existing and potential internal and external data partners
  • Negotiate, develop, and maintain legal data sharing agreements as necessary.
  • Coordinate and collaborate with data partners to facilitate data deposits and fulfill data requests
  • Assist with the detailed documentation of consolidated data including all metadata/data dictionaries.
  • Assist with the management of the County’s open data program including coordination of open data team meetings, the work of department data stewards, open data portal enhancements, annual policy and governance review, and annual activity report.
  • Analyze, synthesize, and forecast a wide range of data (operational, financial, community, quantitative, qualitative, etc.)
  • Develop internal and external dashboards, reports, and other items that operationalize county data and explain issues and performance in ways that are easily understandable and actionable where necessary.
  • Develop and evolve a comprehensive data literacy and business intelligence training program to be delivered in cohorts to county employees and possibly university and nonprofit community stakeholders.
  • Apply various analytical, statistical, and business analysis methods to county data to increase understanding of factors that influence community service needs; evaluate departmental effectiveness in addressing these needs and; support budget monitoring, service evaluation, and strategy implementation efforts.
  • Attend conferences and actively pursue professional development opportunities to stay up to date with literature and best practices associated with data management planning, open data, data science, and tactical data engagement.

Candidate Characteristics or Traits

Passionate Curiosity

  • Gather and analyze information related to current and future trends and best practices
  • Actively seek out thought leaders and strategic influencers
  • Think critically to make connections that others miss
  • Seek out alternative perspectives
  • Gather qualitative data to develop practical empathy


  • Constructively challenge prevailing assumptions
  • Minimize complexity and increase flexibility throughout the organization
  • Help stakeholders overcome resistance to positive change
  • Consult with departments on the development of new services, methods, or procedures

Change Advocacy

  • Educate stakeholders on new approaches in an inclusive way to drive buy-in
  • Partner effectively to identify opportunities for significant process enhancements
  • Recommend organizational changes that strategically add value

Outcome Orientation

  • Provide on-going tracking and monitoring for the performance of decision systems
  • Set expectations for monitoring and feedback systems to review performance
  • Involve peers in the evaluation of organizational strengths and weaknesses


  • Anticipate, identify, and define problems
  • Seek root causes to avoid symptomatic approaches
  • Identify potential consequences and future test your solutions
  • Document work in an easy to understand and transferable way


  • Communicate in an effective and easy to understand way
  • Work with stakeholders to build trust and consensus
  • Recognize the importance of diverse perspectives
  • Actively promote diverse working groups

Knowledge, Skills, and Abilities

  • Knowledge of a data science programming language such as R or Python.
  • Knowledge of quantitative, qualitative, and statistical research methods.
  • Knowledge of data visualization techniques and best practices.
  • Knowledge of data management best practices including privacy and metadata guidelines.
  • Knowledge of North Carolina local government structure, policies, and procedures.
  • Knowledge of public administration principles, procedures, and regulations.
  • Knowledge of innovation concepts and supporting communities of practice.
  • Ability to conduct and communicate data analysis in an understandable way.
  • Ability to clean, merge, and analyze large and varied data.
  • Ability to work with government, private, non-profit, or educational leaders.
  • Ability to manage multiple tasks with varied stakeholders and non-direct line authority.

Minimum Qualifications

Bachelor’s degree from an accredited college or university and 3 years of experience in data analysis and government or business analytics or any combination of experience, education and training which provides the required knowledge, skills and abilities outlined in the job description.

Preferred Qualifications

Ability to demonstrate experience in quantitative and qualitative analysis, and/or evaluation of data is desirable. The ideal candidate will have significant training in the principles and practices of data science and a firm grasp of a data science programming language such as R or Python. Master’s degree in a related field and relevant experience in government or similar agency preferred but not required.

A skills assessment involving data analytics will be a part of the selection process.