Assistant Director, City of Raleigh PU Utility Billing (closes 12/30/20)

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Closing: 12/30/2020 11:59 PM Eastern
Hiring Range:  $80,280 – $148,518 annually

Job Description:

This class is the second level in a six-level Executive Series devoted to providing strategic direction and management oversight to City departments and functions as well as ensuring implementation of City Council goals, policies and achievement of performance expectations. Incumbents oversee a major division within a department and serve as a second or third level supervisor reporting directly to a department director. Incumbents make interpretive decisions on behalf of the organization regarding the means for executing the goals established by the relevant Director subject to constraints imposed by available technology and resources. Such interpretive decisions provide context for the work to be accomplished by subordinates supervised within the units managed. Incumbents are typically assigned to serve as director in the absence of the director.  Incumbents oversee the conduct of performance evaluations, training, and hiring, discipline and termination procedures as well as directly supervise management, professional, paraprofessional and support staff.

Essential Duties:

  • Oversees and provides direct staff supervision including conducting performance evaluations, coordinating training, and implementing hiring, and discipline and termination procedures.
  • Plans, manages and administers the operations of assigned major division within a City department; coordinates and provides oversight of the implementation of division programs and activities; participates in policy development; strives to align division operations with overall strategic plans, mission and vision.
  • Guides, reviews and approves work provided by staff, contracted services and internal and external stakeholders; monitors service quality and compliance with applicable regulations, standards, codes, policies and/or business requirements; manages operational risk; identifies and implements process improvements for the optimization of resources and the effective delivery of high quality services.
  • Provides technical guidance; monitors and evaluates projects and processes; performs research of specialized and technical information; analyzes and resolves complex and sensitive issues; handles escalated customer concerns; and creates, negotiates and implements initiatives and solutions.
  • Serves as division representative and advisor to management, City officials, boards, commissions, authorities, outside agencies, the public and/or other organizations regarding assigned area; attends and facilitates meetings.
  • Develops and delivers presentations; prepares and/or oversees the preparation, maintenance and/or distribution of correspondence, reports, documents, system information and other related communication materials.
  • Oversees and participates in the analysis, development and administration of assigned budget; monitors and approves expenditures and budget compliance; and recommends adjustments.
  • Performs other duties of a similar nature and level as assigned.

Typical Qualifications:

Education and Experience: Bachelor’s Degree in public administration or field directly related to assignment and eight years of progressively responsible related experience that includes significant management and supervisory experience.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing/Certifications: None Required.

Knowledge and Skills:

Knowledge of:

  • Supervisory principles, practices and techniques.
  • Practices and methods of coaching and leading the work of others
  • Business methods, principles and practices.
  • Principles and practices of program administration and management.
  • Best practices, trends and emerging technologies.
  • Principles and applications of critical thinking and analysis.
  • Principles and practices of budgeting and fiscal management; working knowledge of fund accounting.
  • Principles and practices of intergovernmental relations.
  • Conflict resolution and negotiation strategies.
  • Principles and practices of strategic planning.
  • Principles and techniques of effective oral presentations.
  • Project management principles.
  • Principles and practices of group facilitation and building consensus.
  • Contract administration principles; Applicable federal, state and local laws, codes, regulations (based on assignment).
  • Customer service principles.
  • Specialized equipment relevant to area of assignment.
  • Modern office technology.

Skill In:

  • Supervising and evaluating staff performance.
  • Training, coaching and overseeing the development of staff.
  • Providing direction to others in order to meet standards.
  • Providing project/program management, organization and logistics coordination.
  • Managing standards and quality assurance.
  • Reviewing research and implementing industry trends, solutions and best practices.
  • Directing the analysis, evaluation and interpretation of written materials and statistical data for reports and recommendations.
  • Authoring and editing complex reports and documents.
  • Facilitating group discussions and building consensus using persuasive reasoning.
  • Managing budgets and allocating resources to achieve strategic objectives.
  • Exercising political acumen, tact and diplomacy.
  • Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
  • Providing customer service.

Supplemental Information:

ADA and Other Requirements:  Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions: Work is routinely performed in an indoor, office environment.