Assistant Director of Operations, City of Raleigh Solid Waste Administration (closes 4/23/21)

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Closing: 4/23/21 11:59pm EST
Hiring Range: $80,280 – $114,399 annually

Job Description:

The City of Raleigh Solid Waste Services Department invites qualified candidates to submit their application for the position of Assistant Director of Operations. The Assistant Director of Operations is responsible for the leadership and administration of the functions of the Operations Division. The Operations Division houses several solid waste programs and responsibilities including core services, special services, the City’s yard waste processing center and oversight of a closed landfill. Core services is comprised of garbage and recycling collection.  Special services include yard waste, central business district (CBD or downtown), electronics recycling, dead animal, illegal dumped material, special event, and bulky collections. In addition to those services, the division is responsible for seasonal services such as grease and Christmas tree collection.  At times, the operations division is tasked to support emergency cleanup efforts such as storm debris collection and site-specific cleanup efforts.

Candidate Profile:

The Assistant Director of Operations reports to the Director of Solid Waste Services. This position is responsible for providing oversight to ensure safe and successful service delivery and the efficient operation of all aspects of the division. Moreover, this position provides strategic direction and managerial oversight including the implementation of City Council goals, policies, and achievement of departmental performance expectations, goals and initiatives.
The ideal candidate will be a dynamic leader with a proven ability to develop staff and foster a safe and collaborative work environment.  The Assistant Director must enhance and maintain relationships with employees, members of the community, interdepartmental representatives, City Management and City Council.

The Assistant Director of Operations directs the day to day operations of 160+ employees responsible for the collection, processing, and management of waste, recyclables, and yard waste. This position directly oversees the safe and effective delivery of essential solid waste and recycling services to the City of Raleigh’s 450,000 residents and the collection of commercial garbage and recycling collection within the Central Business District.

The ideal candidate must possess exceptional interpersonal skills; must be capable of working with a variety of people; have the ability to grasp new tasks, concepts and assignments; and provide efficient and effective direction to the Operations Division.  This position works irregular schedules, including early shifts, some weekends, and holidays.

Essential Duties:

  • Responsible for the day to day functions of the Operations Division including oversight of the City’s yard waste facility and garbage, recycling, yard waste and special collections.
  • Ensures compliance with all local, state and federal laws, regulations, mandates, and other applicable requirements.
  • Leads the division in adherence with set performance standards and metrics related to safe and efficient service delivery such as missed collection trends, route completion times, etc. Develops and prepares management and performance reports, projections, and presentations. Develops and implements strategies to enhance customer service.
  • Develops and executes the Division’s annual operating and capital budgets. Monitors financial records and operational expenses as needed and related to divisional operations.  Oversees the execution of all professional contracts within the division. Develops and prepares, cost estimates, projections, and presentations.
  • In collaboration with the solid waste services leadership team, establishes and maintains standards of professionalism in the areas of confidentiality, teamwork, timely and effective communications, enforcement of policies, and standards of customer service.
  • Provides direct staff supervision including conducting performance evaluations, coordinating training and implementing hiring, and discipline and termination procedures if necessary. Provides technical guidance to staff as needed.
  • Monitors and evaluates projects and processes; performs research of specialized and technical information.
  • Analyzes and resolves complex and sensitive issues; handles escalated customer concerns.
  • Attends meetings, reviews plans and facilitates collaboration in the development and implementation of services and/or program offerings; serves as a division or department representative on various committees related to the management of the City, in meetings with City staff and management, and with external stakeholders and organizations; Works effectively with other City departments on projects that may impact other departments.
  • Works with various state, local, regional, and/or federal agencies regarding City projects and environmental compliance.
  • Identifies opportunities to exercise positive environmental stewardship including promotion of recycling, implementation of energy and fuel efficiencies and other positive practices.
  • This position may serve in lieu of a Director as required in the department.

Supervisory Responsibilities: 
The Assistant Director of Operations will supervise and manage Solid Waste Services staff daily, assigning work and monitoring work completion.  Oversees the conduct of performance evaluations, training, and hiring, discipline and termination procedures as well as directly supervises management, professional, paraprofessional and support staff. This position may require your attendance at multiple locations for meeting and business purposes.


Education and Experience: 
Bachelor’s Degree in Public Administration or field directly related to assignment and eight years of progressively responsible related experience that includes significant management and supervisory experience.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing/Certifications: None Required.

Preferred Qualifications and Experience: 
Prior experience in a solid waste operation is preferred.
Master’s Degree preferred.

Additional Information:

Knowledge of:

  • Supervisory principles, practices and techniques.
  • Practices and methods of coaching and leading the work of others
  • Business methods, principles and practices.
  • Principles and practices of program administration and management.
  • Best practices, trends and emerging technologies.
  • Principles and applications of critical thinking and analysis.
  • Principles and practices of budgeting and fiscal management; working knowledge of fund accounting.
  • Principles and practices of intergovernmental relations.
  • Conflict resolution and negotiation strategies.
  • Principles and practices of strategic planning.
  • Principles and techniques of effective oral presentations.
  • Project management principles.
  • Principles and practices of group facilitation and building consensus.
  • Contract administration principles; Applicable federal, state and local laws, codes, regulations (based on assignment).
  • Customer service principles.
  • Specialized equipment relevant to area of assignment.
  • Modern office technology.

Skill In:

  • Supervising and evaluating staff performance.
  • Training, coaching and overseeing the development of staff.
  • Providing direction to others in order to meet standards.
  • Providing project/program management, organization and logistics coordination.
  • Managing standards and quality assurance.
  • Reviewing research and implementing industry trends, solutions and best practices.
  • Directing the analysis, evaluation and interpretation of written materials and statistical data for reports and recommendations.
  • Authoring and editing complex reports and documents.
  • Facilitating group discussions and building consensus using persuasive reasoning.
  • Managing budgets and allocating resources to achieve strategic objectives.
  • Exercising political acumen, tact and diplomacy.
  • Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
  • Providing customer service.

ADA and Other Requirements: 
Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work: 
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions:
Work is routinely performed in an indoor, office environment.

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.