Business Manager – Youth and Family Services, Mecklenburg County (closes 3/28/18)

Click Here For the Full Description and/or to Apply for this Position

Closing:  March 28, 2018
Salary Range:  $60,382-$99,652 annually

The Mecklenburg County Department of Social Services Youth and Family Services Division (YFS) is seeking a Business Manager. This position supports the Division Director with the management of the Division’s performance measurement, strategic planning, and budget/financial activities.

Essential Functions

  • Oversees the Youth & Family Services budget development and execution efforts to reflect the division’s priorities.
  • Oversees procurement and contracting procedures and processes.
  • Develops and supervises a staff of approximately 6 people across several teams (data, eligibility, medical records/redaction and clerical support)
  • Performs needs assessments and analyzing the effectiveness of service delivery and revenue maximization
  • Completes monthly and quarterly reports for internal and external stakeholders as required
  • Leads special projects as assigned by the department director.
  • Reviews, interprets, and makes recommendations on policies and strategies to maximize state and federal revenue
  • Serves as a liaison, both internally and externally.

Minimum Qualifications

Experience:  Four years of progressively responsible experience related to the area of assignment

Education:  Bachelor’s Degree in a public administration, business administration or a related field. Prefer Master’s degree in public administration, business administration or related to area of assignment.

Equivalent Experience for Education Accepted?  Yes

Licenses and Certifications:  Valid NC or SC driver’s license and the ability to obtain and maintain a County Operator Permit.

Previous local government experience preferred

Knowledge of operations of a public child welfare program preferred.

Knowledge, Skills, and Abilities

Knowledge of:

  • Business and management principles involved in strategic planning, budgeting, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
  • Principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skilled in:

  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.


  • Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Formal Presentation – Presenting ideas effectively to individuals or groups when given time to prepare; delivering presentations suited to the characteristics and needs of the audience.
  • Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences.
  • Building Partnerships – Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals.