Business Services Administrator, City of Durham Emergency Communications (closes 10/20/20)

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Closing: 10/20/2020 11:59 PM Eastern
Hiring Range:  $59,046 – $91,533 annually

Job Description:

The Durham Emergency Communications Center works to provide City and County residents the fastest, most-efficient emergency call response possible while ensuring the safety of our police, fire and emergency medical services responders. Our state-of-the art center was the first, and currently one of only three, in the nation to hold both emergency medical dispatch accreditation from the Commission for Accreditation of Law Enforcement Agencies and Project 33 agency training program certification from APCO International. We’re constantly finding ways to improve the quality of assistance we provide to the community, knowing service is our one and only product. If innovating and serving in a fast-paced environment are for you, bring your talent and skills to Durham!

Devoted to providing management analysis and oversight; departmental budget and personnel management; program administration and oversight; risk management and safety services. Incumbents serve as a designated subject matter expert, performing complex analysis, fiscal management, and/or program administration, which may include providing supervision to paraprofessional (non-exempt) employees, serving as a lead to professional staff, or managing cross-functional projects. Decision-making includes providing input into management objectives, establishing work goals and objectives of a unit to carry out management direction, and selecting the method to address a problem or issue, subject to the constraints established by management objectives and direction.

Responsible for providing general management oversight work related to financial, performance, personnel, or program administration functions such as preparing and administering budgets; preparing and administering grants; researching and drafting reports; compiling and analyzing information and making recommendations; coordinating personnel and programs; providing supervision to assigned staff; coordinating the procurement process for a department; and coordinating personnel processes for a department.

Duties & Responsibilities:

  • Special projects, project facilitation, and project management
  • Managing the research and response to customer/resident complaints; presenting findings to Director prior to communication/response
  • Managing the departmental website
  • Development of departmental SOPs, forms and procedures
  • Preparing management communications to departmental staff
  • Provides general management oversight work related to financial, performance, personnel, or program administration functions; plans and coordinates program, project, and personnel operations; develops related policies and procedures; prioritizes, assigns, and/or evaluates work; develops and tracks performance measures; plans and implements process improvements; and ensures compliance with contracts and other applicable regulations, standards, requirements, policies, and procedures.
  • Prepares and administers budgets and coordinates procurement operations for an assigned department, program, and/or project; researches funding opportunities; monitors and approves expenditures; deploys, maintains, and disposes of assets; prepares cost estimates and financial forecasts; makes budget and procurement recommendations.
  • Prepares, reviews, maintains, and submits legal, grant-related, project, technical, financial, and other reports, records, plans, statements, files, contracts, certifications, applications and other documents; prepares City Council agenda items and correspondence; processes payments; maintains databases and online systems; researches, compiles, reconciles, and analyzes information; develops findings and makes related recommendations; and reviews work for accuracy, completeness, and compliance with applicable regulations, policies, and procedures.
  • Collaborates with, and serves as a liaison to, City management and departments, and/or external agencies; attends meetings and conferences, representing assigned program and/or department; provides subject-matter expert consultation and professional assistance; establishes and maintains partnerships; and develops and conducts presentations.
  • As assigned incumbents may serve as lead workers, assigning work and monitoring work completion or supervise paraprofessional and support staff including conducting performance evaluations, coordinating training, and implementing hiring, and discipline and termination procedures.

Minimum Qualifications & Experience:

  • Bachelor’s degree in business or public administration, or directly related field, or equivalent
  • Five years of professional experience that includes subject-matter expertise and knowledge in area related to assignment.
  • Some assignments may require a valid North Carolina Class C Driver’s License with a satisfactory driving record within 60 days of hire.