Business Services Manager, City of Raleigh Stormwater Engineering Services (closes 6/10/21)

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Closing: 6/10/2021 11:59pm EST
Hiring Range: $47,902 – $68,260 annually

Job Description:

This class is the fourth level in a seven-level Fiscal Services Series devoted to providing paraprofessional fiscal support and fiscal analysis and management.  Incumbents provide professional journey-level work in an accounting, budgeting, grants administration or related financial analysis function.  Work may include analytical, reconciliation, reporting and oversight work for the finance, accounting, budget, procurement, treasury and business services functions of central financial operations or a department’s financial operations.  As assigned, an incumbent may serve as a management fellow.  As assigned, incumbents may serve as lead workers, assigning work and monitoring work completion or may supervise paraprofessional and/or support staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures.

Duties & Responsibilities:

  • Performs analysis, reviews and/or audits of financial information to ensure accuracy and compliance with applicable policies, procedures, regulations and requirements; provides summary reporting and prepares recommendations based on findings.  As assigned, incumbents may serve as lead workers, assigning work and monitoring work completion or may supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures.
  • Monitors and administers fiscal accounting procedures, processes, transactions and/or system interfaces; identifies discrepancies, variances and financial irregularities; performs reconciliations; analyzes issues and recommends and coordinates problem resolution with staff, vendors and/or other operational stakeholders.
  • Serves as a functional liaison and provides internal and external customer support; performs research and review of financial accounts, budget transfers, contract documentation, grant funding, payments/receipts, billing, requisitions, asset tracking and lease information and/or other fiscal process and verifies accuracy, compliance, and/or need for change; recommends and implements adjustments, enhancements or updates.
  • Performs analysis of financial data and information; develops, updates and/or maintains financial reports, spreadsheets, statements, journal entries, schedules, agendas, projections, and/or presentations.
  • Reviews financial policies, procedures and practices; provides recommendations for enhancements; assists in developing, updating, implementing and monitoring compliance with policies and procedures.
  • Provides professional and technical support of assigned program or special project which may include budget development, monitoring and analytical support.
  • Performs other duties of a similar nature and level as assigned.
  • Performs operational studies and providing recommendations for activities and services of the Business Services team;
  • Maintains and updates the Stormwater Utility billing and associated impervious area database for the stormwater utility enterprise including administration of the City’s Stormwater Utility Fee along with its 150,000 customer accounts and $25+ million in revenue, the Stormwater Impervious Area Database and Web Application with 132,000 parcel accounts and over 913,000,000 square feet of impervious data.
  • Provides regular updates on available funds and operational activities led by the Business Services team within Stormwater Management.
  • Works closely with the City’s utility billing team led by Raleigh Water as well as contacts within the City’s Information Technology, Budget, and Finance Departments.
  • Researches issues affecting utility billing such as but not limited to fee credits.
  • Tracks and reports key performance indicators related to utility billing metrics.
  • Serves on the administrative support team for Stormwater’s applications of e-Builder and Cityworks.
  • Oversees an assigned fiscal services program and budget that ensures the adherence with quality standards, policies, procedures and applicable laws, ordinances, and regulations.
  • Supervises a staff of six employees that includes technical and paraprofessional employees, and those in lead worker and subject matter expert roles.
  • Oversees the City’s Stormwater Replacement Agreements and Escrow Accounts that total more than $15 million.
  • Manages the administrative, procurement, customer service and staff support to the Stormwater Division, and contract administration for the Division, with an average of 100 contracts/agreements routed per year.
  • Manages and monitors an assigned budget, expenditures, contracts, and proposals, along with assisting other Managers with administering their assigned budgets, expenditures, contracts, and proposals.


Bachelor’s degree in accounting, finance, business or public administration and two years of professional finance, budget analysis or accounting experience. Some assignments may require experience with Generally Accepted Accounting Principles (GAAP) and/or public sector accounting and budgeting.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Knowledge, Skills, and Abilities:

  • Principles and practices of program administration and management.
  • Principles and applications of critical thinking and analysis.
  • Principles and methods of qualitative and quantitative research.
  • Best practices, trends and emerging technologies.
  • Project management principles.
  • Modern budget practices.
  • Applicable federal, state and local laws, codes, regulations (based on assignment).
  • Customer service principles.
  • Specialized equipment relevant to area of assignment.
  • Modern office technology.
  • Software and Applications such as:  PeopleSoft (ERP) Financials, NEOGOV, CityWorks, e-Builder,  Power BI, WebEx, BoardDocs, CC&B, iMaps, ArcGIS, and EnerGov.
  • Managing fiscal processes, project or program.
  • Gathering data, analyzing findings and applying logic and reason.
  • Researching industry trends, solutions and best practices.
  • Interpreting, monitoring and reporting financial information and statistics.
  • Authoring and preparing original reports, documents and presentations.
  • Monitoring project schedules, status and compliance.
  • Organizing and maintaining fiscal program/process documentation, schedules, records and files.
  • Coordinating deadlines and prioritizing competing demands.
  • Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
  • Providing customer service.
  • Utilizing a computer and relevant software applications.
  • Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
  • Prefer demonstrated supervisory experience and/or ability to lead a staff team.

Supplemental Information:

ADA and Other Requirements: Positions in this class typically require: standing, walking, fingering, talking, hearing, seeing and repetitive motions.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light work.
Working Conditions: Work is routinely performed in an indoor, office environment.
Note: This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.