Data & Analytics Coordinator, Town of Chapel Hill (closes 9/12/21)

Click Here For the Full Description and/or to Apply for this Position

Closing: 9/12/2021 11:59pm EST
Salary Range: $70,000 – $85,000 annually

Job Description:

This position is responsible for providing technical expertise in analyzing data and performing research and analysis in support of departmental programs to help the Town make data-driven decisions.

Effective August 09, 2021, the Town will require either proof of vaccination for all employees or weekly testing of employees who have not verified their vaccination. FLSA :  Exempt, Flexible work arrangements and work from home are at the discretion of the department.

Duties & Responsibilities:

  • Conducts evaluative analyses of a variety of department program areas including but not limited to policy, procedures, objectives, cost effectiveness, and staff utilization.
  • Conducts research and applies statistical and data analysis techniques to develop or modify program objectives and operations; utilizes an equity lens in data collection, analysis, and presentation and related factors.
  • Leads analysis and business intelligence projects that provide insights and recommendations to improve the Town’s service delivery.
  • Leads collaborative projects, measures service performance, and uses relevant business intelligence, analysis, and statistics software.
  • Facilitates the Analytics Team, a cross-functional team which is tasked with solving problems, which span multiple departments or internal and external stakeholders.
  • Assists with various research and analysis projects; identifies insights and findings; evaluates alternative solutions; develops practical and actionable recommendations; follows up on tasks to a resolution.
  • Develops and monitors internal and public performance dashboards.
  • Writes memorandums and reports that describe analytical findings and recommendations and/or makes presentations of findings to decision makers.
  • Creates and maintains various tools for effective data communication.
  • Guides the Town through the development of the annual business plan process.
  • Works with departments in the development and management of performance measures and benchmarks that support the Town’s strategic goals.
  • Serve as an analytical resource to staff in other Town departments.
  • Perform other duties as required.

Knowledge, Skills, and Abilities:

Knowledge of:

  • Thorough knowledge of the principles and techniques of data collection and analysis and research methodology utilizing statistical methods.
  • Relevant federal and state laws
  • Relevant town ordinances, policies, and procedures
  • Data collection and manipulation techniques
  • Experience with data systems and structures of various sizes and complexities, including relational databases
  • Techniques for dealing with the Town staff, representatives of other agencies, organizations, and the public and resolving problems tactfully and effectively.

Ability to:

  • Demonstrate sound judgment, integrity, resourcefulness, accuracy, thoroughness and the physical condition commensurate with the demands of the position, while maintaining an ethical standard of care.
  • Establish and maintain effective working relationships with coworkers
  • Communicate complex information effectively both orally and in writing, with diverse audiences of all technical ability and training.
  • Think creatively; be willing to explore multiple avenues to achieve desired results
  • Be a curious and creative problem solver that asks a lot of questions and seeks new innovative approaches to solve them
  • Collect, analyze and compare data; ability to enter and retrieve data using relevant programs and systems and skill in conducting research.
  • Deliver quality work that can be relied on because it is objective and accurate
  • Conduct studies utilizing statistical and spreadsheet software programs.
  • Use a personal computer and various word processing and database software applications
  • Work independently and in small and large team environments
  • Model behaviors that are consistent with our value of RESPECT


Physical Demands: The work is typically performed while sitting at a desk with intermittent standing or stooping.  The employee occasionally lifts light objects.

Work Environment: The work is typically performed in an office environment.

Minimum Qualifications: Any equivalent combination of education and experience that provides the required knowledge, skills and abilities to perform the duties of the job.

Education: A Bachelor’s degree in a relevant field such as Business, Economics, Finance, Public Administration or a related field of study. Master’s Degree preferred.

Experience: Three – five years of experience in data analysis.

Certifications, Licenses, Registrations: A valid NC driver’s and the availability of private transportation or the ability to provide transportation between job sites is required.