Diversity, Equity & Inclusion Officer, Town of Chapel Hill (closes 3/5/21)

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Closing: 3/5/21 4:59 PM EST
Salary Range: $77,641 – $95,000 annually

Job Description:

This strategic and resourceful position will further advance and transform the Town of Chapel Hill’s commitment to Diversity, Equity and Inclusion (DEI), internally and externally. The position will collaborate with Town leadership and community stakeholders to direct, coordinate, and implement programs and activities designed to establish DEI as a shared value across the organization and throughout the community to achieve equitable opportunities for all Town employees and residents.

This position will develop, maintain, and improve community relations between the Town and external stakeholders. The position’s strategic goal is advancing equity for the Town of Chapel Hill, with racial and social equity as its top priorities. As a municipal government, Chapel Hill can serve a unique role toward maximizing the access and opportunities that all people must satisfy essential needs, advance their well-being and achieve their full potential. Additionally, it will recommend and administer policies and procedures that are non-discriminatory and improve inter-group relations within Town staff and in the community.  Work is performed under the limited supervision of the Town Manager or their designee.

Ideal Candidate:

  • The ideal candidate for the position will be an inspiring, collaborative, courageous, innovative, and visionary leader with outstanding people and management skills.
  • The candidate will have direct and effective experience in organizational transformation with a specific emphasis on crafting and developing equity initiatives and facilitating collaborative and inclusive working environments.
  • The successful candidate will have a demonstrated ‘track record’ working closely with key community stakeholders and be both community engagement oriented and politically astute – yet apolitical – with a high level of cultural competencies.
  • The successful candidate will possess excellent oral and written communication skills and be quick to understand how the Town functions and the role of equity and inclusion within the Town.
  • The individual will be engaging and charismatic, as well as a data oriented and outcome driven problem solver with an explicit commitment to advancing equity and social justice solutions.

Essential Duties & Responsibilities:

  • Collaborates with and provide technical assistance to Town departments to create awareness, understanding and effective use of an equity lens in developing and implementing programs to achieve fair and equitable outcomes.
  • Directs, advises, and assists department directors in a variety of DEI matters, including the interpretation and application of anti-discrimination laws, civil rights laws, employment practices and systems, as written and applied, difficult and sensitive citizen concerns and inquiries, community relations problems, and training and education.
  • Oversees creation and development of new programs and training that engage, support and educate Town of Chapel Hill staff on issues related to diversity, inclusion and equity.
  • Manages and directs Town’s EEO Program and serves as Town EEO Officer. Identifies instances of adverse impact, disparate treatment, or other unlawful circumstances.
  • Develops, oversees implementation, and measures effectiveness of an equitable community engagement strategy that ensures all Town public processes and community engagement efforts result in broad and diverse input. Collects data on the effectiveness of engagement processes and report on established metrics.
  • Conducts investigations of complaints related to the Town Non-Discrimination Ordinance. Duties accepting discrimination complaints and offering training about the ordinance to nonprofit organizations, small businesses, neighborhood associations, and other interested groups.
  • Assists in designing and directing the implementation of a racial equity strategy for Town Council and staff, including leading the implementation of the GARE Racial Equity Toolkit as well as specific initiatives such as the Re-imaging Community Safety effort
  • Promoting understanding of equity among Town Council members, Town staff and community members
  • Identifies and investigates potentially disruptive community conditions and recommends resolutions to Town management. Develops, directs, and implements programs and activities to improve community relations.
  • Meets with community groups and leaders regarding community relations. Convenes forums and community discussions designed to address current community issues/concerns; builds trust, establishes open lines of communication and, increases partnerships and collaborations across the community and with other organizations.
  • Develops and recommends performance indicators and progress benchmarks to maximize accountability related to the delivery of Town services to achieve fair and equitable outcomes.
  • Coordinates and participates in the activities of various committees and boards; provides professional advice and guidance to Town Manager, Mayor and Town Council; makes presentations about various DEI topics to Town staff, organizations, agencies and the general public.
  • Establishes, collects, analyzes, prepares and presents data to measure DEI progress and success.
  • Assesses existing programs, services and initiatives that support equity and identify opportunities to maximize efforts and achievements.
  • Develop and managing the program’s budget and ensuring implementation of sound fiscal management including proper internal controls.
  • Performs other duties as required.

Knowledge, Skills, and Abilities:

Knowledge of:

  • The sociological and psychological aspects of organizations, community life, human relationships, group dynamics, and community organizations.
  • Town, state, and federal laws pertaining to anti-discrimination laws and civil rights; and relevant court decisions and regulations regarding civil rights and discrimination.
  • Individual and group behavior and of effective ways to work with people on all levels.
  • Concepts, national trends, and current issues related to the field of human relations.
  • Effective methods of organizational change; and the ability to manage, lead, and facilitate organizational change.
  • Effective training and teaching methodologies;
  • Understand systemic and institutional racial bias and best practices in addressing them.
  • Organizational and fiscal management skills noted for transparency and accountability.
  • Providing leadership, guidance and support in the delivery of equity policy and initiatives in conjunction with internal and external partners.
  • Developing and recommending performance indicators and progress benchmarks to ensure accountability and to achieve fair and equitable delivery of city services.

Ability to:

  • Establish and maintain effective working relationships with diverse city employee groups, community groups, special interest groups, management, and public officials.
  • Implement and achieve solutions that are grounded in performance metrics and measurable outcomes.
  • Understand and maneuver through the interests of a wide range of stakeholder groups, strategic partners, elected officials and administrative colleagues
  • Willingness to go into and engage the community on all levels.
  • Lead community forums and discussions involving difficult community issues, including diversity, inter-group relations, inter-racial relations, and trust.
  • Analyze situations to pinpoint problems and assist with solving problems or identifying sources of obstacles.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural and legal guidelines.
  • Collect, analyze and present data measuring equity program efforts.
  • Conduct advanced research on organizational policies and procedures, best practices and innovative techniques.
  • Communicate effectively, both orally and in writing.
  • Conduct effective DEI and human relations training.
  • Model Town values of RESPECT

Other Key Skills:

  • Have a demonstrated commitment to and experience in community engagement and effective communication and engagement tools.
  • Have experience with public policy development and implementation.
  • Be a proven inspiring and collaborative leader that is decisive yet flexible and authentic.
  • Be grounded by a set of values characterized by humility, innovation, compassion, courage, collaboration, service excellence and responsive leadership.
  • Be a person of high emotional intelligence, personal and professional integrity, with a sense of humor.
  • Be a person of strength and resilience.
  • Be patient, yet passionate.


An equivalent combination of education and experience that would provide the required knowledge, skills and abilities to perform the duties of the job.

Education: Graduation from an accredited college or university with a Bachelor’s degree is required while a Master’s degree is preferred – with major coursework in social sciences, education, ethnic studies, public administration, or a related field.

Experience: Candidates should have a minimum of five years of demonstrated success in the administration of community, government, educational or social justice programs, at least three of which were in a managerial, supervisory or program administration capacity. Candidates should have a demonstrated (1) background and experience in racial and equity training and tools; and (2) understanding of equity issues unique to Chapel Hill and the Triangle area of North Carolina. Experience working in a public agency is preferred.

Certifications, Licenses, Registrations: A valid NC driver’s and the availability of private transportation or the ability to provide transportation between job sites is required.

Supplemental Information:

Supervisory Responsibilities: None at the moment.

Work Environment: The work is typically performed in an office environment with the ability to work remotely.

Physical Demands: The work is typically performed while sitting at a desk with intermittent standing, or stooping.  The employee occasionally lifts light objects.