Emergency Communications Analyst (ECC Program Administrator), City of Raleigh (closes 7/13/18)

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Closing:  July 13, 2018
Hiring Range:  $43,981-$62,673 annually (promotional hiring range may vary)

This class is the fifth level in a five-level Emergency Communications Series devoted to emergency 911 police and fire telecommunications, non-emergency call taking, and police and fire dispatch communications. Incumbents provide professional journey-level work in the program administration and analysis of emergency communications. Work may include preparing and managing the department’s budget; approving expenditures, tracking trends, and preparing financial reports; representing the department in state and regional meetings; preparing procedures, polices, plans and directives; preparing, monitoring and routing agreements and contracts for approval; reviewing, approving and routing purchase orders for final approval; serving as project manager for assigned Emergency Communications Center initiatives; responding to inquiries from citizens and first responders; researching issues; maintaining data; and preparing original reports and correspondence.

The City’s total compensation package, including salary, health plan, and other benefits, is highly competitive. To learn more about the City, visit the City of Raleigh website at www.raleighnc.gov.

Essential Duties

  • Prepares and manages assigned budgets; monitors expenditures and analyzes spending trends; identifies required funding for planned initiatives; maintains related financial records and prepares financial reports.
  • Receives and responds to inquiries from citizens, program stakeholders and first responders regarding projects and overall emergency communications function; researches data and provides updates and related information.
  • Schedules meetings, prepares agendas and coordinates resources; prepares meeting materials; attends meetings and prepares minutes; follows up on assigned action items.
  • Researches and prepares updates to procedures and policies; works with internal and external stakeholders to review compliance and determine applicable changes.
  • Prepares, distributes and maintains contracts and agreements as required by City policy and procedures; obtains City Council approval as required and routes documents through system for final approvals.
  • Provides oversight of project management activities related to ECC capital improvement projects; plans and assists in managing project/initiative funding.
  • Monitors and maintains readiness of emergency communications back-up center in the event of planned or unplanned evacuation; ensures operational infrastructure and support is in place and available.
  • Prepares plans, status updates and reports related to special projects.
  • Performs other duties of a similar nature and level as assigned.

Typical Qualifications

Education and Experience

Bachelor’s degree in law enforcement, business or public administration, computer science or directly related field and one year of analysis experience involving computer-aided dispatch systems and emergency communications or directly related analytical work.


An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Knowledge Of:

  • Principles and practices of program administration and management.
  • Principles and methods of qualitative and quantitative research.
  • Principles and applications of critical thinking and analysis.
  • Best practices, trends and emerging technologies.
  • Modern budget practices.
  • Project management principles.
  • Applicable federal, state and local laws, codes, regulations.
  • Customer service principles.
  • Specialized equipment relevant to area of assignment.
  • Modern office technology.

Skill In:

  • Managing a project or program.
  • Researching industry trends, solutions and best practices.
  • Gathering data, analyzing findings and applying logic and reason.
  • Interpreting, monitoring and reporting financial information and statistics.
  • Compiling and sorting data and articulating issues and recommendations.
  • Coordinating deadlines and prioritizing competing demands.
  • Authoring and preparing original reports, documents and presentations.
  • Monitoring project schedules, status and compliance.
  • Interpreting and applying applicable laws, codes, regulations and standards.
  • Providing customer service.
  • Utilizing a computer and relevant software applications.
  • Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.