Process Improvement & Strategy Manager, Gaston County (closes 6/26/2020)

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Closing:  June 26, 2020
Salary:  $62,231 – $99,570 annually

Duties and Responsibilities

  • Collects, organizes, and analyzes quantitative and qualitative data to analyze needs and/or to facilitate program and process evaluation; employs a variety of research and data analytic methods to analyze and evaluate data; develops and reports recommendations; and ensures data-gathering deliverables are met.
  • Designs evaluations to assess new initiatives; evaluates outcomes and performance; recommends corrective action; ensures effective and appropriate tools, methods, and systems are used to monitor performance.
  • Produces technical and general reports, articles, graphics, dashboards, and/or other layouts for documents to present information and facilitate data-driven decision making; and reviews technical articles and other documentation to identify and align stakeholder insights with offered solutions.
  • Serves as a subject matter expert and project manager for highly visible and complex County projects and public policy initiatives, sponsored by the County Manager’s Office.
  • Performs and coordinates research studies, and leads projects; supports public policy, civic engagement, and service delivery initiatives; reviews, evaluates, and develops metrics; provides training as assigned.
  • Leading cross-functional process improvement studies and teams in developing and refining systems and processes.
  • Leading cost/benefit analysis and methodology studies.

Knowledge, Skills, and Abilities

  • Demonstrate the ability to drive teams in reducing waste and improving efficiency.
  • Work history of achieving results through implementation of large-scale projects and value-added change.
  • Strong project management and analytical/problem solving skills in scoping and analyzing cross-functional problems and generate/implement effective solutions.
  • Proficient in Microsoft Office software and related programs.
  • Solid understanding of business processes and system wide thinking.
  • Outstanding verbal and written communication, facilitation and interpersonal skills.
  • Working knowledge of continuous improvement concepts.
  • Experience in using process improvement tools and basic techniques.
  • Understanding and experience utilizing Lean and Six Sigma methodology.
  • Must have the ability to prioritize multiple ongoing projects at one time.


Graduation from an accredited college or university with a Bachelor’s Degree and minimum 2 years of related experience.