Closing: 2/22/21 11:59 PM EST
Salary Range: $46,362 – $53,764 annually
The Orange County Department of Social Services has an opening for a Research and Data Analyst. An employee of this class is primarily responsible for providing technical expertise in analyzing data, and performing research and analysis in support of departmental programs.
Work is performed under the general supervision of a Unit Manager with considerable leeway to exercise independent judgment within the framework of applicable rules, regulations, policies and procedures in the performance of duties. This position does not supervise other employees. Does related work as required.
Following are examples of typical work activities and responsibilities. The incumbent may be responsible for performing other related duties and responsibilities as required or assigned. A position may not include all the work examples given, nor does the list include all that may be assigned.
- Conducts evaluative analyses of a variety of department program areas including but not limited to policy, procedure, objectives, cost effectiveness, and staff utilization.
- Collects, analyzes and interprets data using departmental statistics and records, on-site investigations, discussions with operating personnel, and other sources; selects the appropriate methods to follow in validation, analysis and evaluation of data considering the character and sources of data and the statistical tools to be used.
- Conducts research and applies statistical and data analysis techniques to develop or modify program objectives and operations; utilizes an equity lens in data collection, analysis, and presentation and related factors.
- Prepares forecasts of factors that may directly affect program operations for use in program planning activities; identifies actual or potential problem areas, trends, program accomplishments.
- Identifies new program needs with consideration of overall departmental goals, community or population needs, and other relevant conditions and trends.
- Monitors and measures the progress toward program goals and determines the soundness of program objectives.
- Presents results of studies or investigations and provides recommendations to program and departmental administrators and managers on such matters as the improvement of program effectiveness, the interpretation of study findings relevant to the program, implications of policy or legislative changes on affected programs, and the most effective alternative in terms of direct benefit to such programs.
- Prepares and/or supplies necessary information for mandated reports or in response to requests for information.
- Adheres to all safety regulations.
- Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, e-mail and database software in performing work assignments.
- Performs other duties as required.
Knowledge, Skills, and Abilities:
- Thorough knowledge of the principles and techniques of data collection and analysis and research methodology utilizing statistical methods.
- Thorough knowledge of the principles of public administration or public health administration as required by position.
- Good knowledge of appropriate laws, rules, regulations and procedures governing the department’s operation programs.
- Good knowledge of the department’s program operations, goals, and objectives.
- Good knowledge of and commitment to diversity, equity, and inclusion initiatives.
- Skill in being customer-focused, adept at problem solving and working collaboratively with others.
- Skill in collecting and recording data, and the ability to maintain accurate records.
- Skill in planning, organizing and prioritizing work, and the ability to perform a large volume of detailed work with a high degree of accuracy.
- Ability to demonstrate sound judgment, integrity, resourcefulness, accuracy, thoroughness and the physical condition commensurate with the demands of the position, while maintaining an ethical standard of care.
- Ability to interpret and apply county, state and federal regulations, policies and procedures.
- Ability to collect, analyze and compare data; ability to enter and retrieve data using relevant programs and systems and skill in conducting research.
- Ability to maintain records, prepare reports, and complete assignments accurately and timely.
- Ability to plan and carry out program studies; ability to design effective questionnaires, reporting procedures, and statistical tables.
- Ability to communicate complex information effectively both orally and in writing, with diverse audiences of all technical ability and training.
- Ability to establish and maintain cooperative relationships with co-workers, outside agencies, clients and the general public.
- Ability to perform advanced mathematical calculations associated with the work.
- Ability to effectively use computer applications such as spreadsheets, word processing, calendar, e-mail and database software to maintain records, prepare reports, and conduct correspondence related to the work.
- Must have initiative, creativity, resourcefulness, thoroughness, dependability, good judgment, and physical condition commensurate with the demands of the position.
- Graduation from a regionally accredited or registered college or university with a Master’s Degree in Business Administration, Public Administration, Public Health, Statistics, Informatics, Mathematics or a closely related field; OR
- Graduation from a regionally accredited or registered college or university with a Bachelor’s Degree in Business Administration, Public Administration, Public Health, Statistics, Informatics, Mathematics or a closely related field; AND two (2) years of demonstrated experience in statistical research including experience in data analysis, strategic planning, program/policy evaluation, and data management; OR
- An equivalent combination of training and experience as indicated above. A higher degree does not substitute for work experience.
- Experience in a local government setting is preferred.
- Possession of or ability to readily obtain a valid driver’s license issued by the State of North Carolina for the type of vehicle or equipment operated.
- All offers of employment are conditional upon successful clearance of a background check. Employment cannot commence until the employee has been cleared.
- This classification is not a safety sensitive position; however, should the position be deemed as a safety sensitive position in the future, it would be posted as such if and when pre-employment drug testing is required.
Physical Requirements and Possible Hazards:
- Ability to physically perform the basic life operational functions of standing, sitting, bending, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, carrying, fingering, grasping, feeling, talking, hearing and repetitive motions of the hands/wrists.
- Ability to perform light work exerting up to 10 pounds of force occasionally or frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
- Must possess the visual acuity to prepare and analyze data and figures, perform accounting and extensive reading, and perform work on a computer.