Winter 2012 Conference Presentations

Click on the links for access to select conference presentation materials, handouts, and videos. Where possible, presentations are embedded, and are otherwise downloadable PDFs.

Summary Article Coming Soon

Click Here for Winter 2012 Conference Agenda Booklet

Constructive Conversations – Willow Jacobson & Donna Warner

Constructive Conversations Worksheets (PDF)

Financial Modeling – Bob Nannini, Blake Hart, Scott Fogleman

Customer Service: The Heart of Organizational Performance – Phil Cunningham, Brian Hiatt & Olaf Kinnard

Collaborating for Engaged Change – Joyce Munro & Marianne Sweden

Pre-Trial Programming – Raina Holiday, Jessica Ireland & Police Chief Ken Miller

Pretrial Service Programs Supplemental Handout (PDF)


Capital Challenges – Emily Bradford & Renee Paschal


Legislative Update – NC League of Municipalities

Legislative Update – NC Association of County Commissioners

Economic Update – Michael Brown, Wells Fargo Securities