Senior Community Relations Analyst, City of Raleigh Housing & Neighborhoods Dept. (closes 2/9/21)

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Closing: 2/9/2021 11:59 PM EST
Hiring Range: $51,822 – $65,500 annually

Job Description:

This class is the fourth level in a five-level Community Relations Series devoted to providing a liaison between the City and its citizens by assisting with neighborhood problem solving, providing citizen education and coordinating programs that facilitate citizen participation. Incumbents provide professional work overseeing an assigned program, unit or function of public engagement and provide supervision to a minimum of two or more full-time professional level employees. Incumbents supervise professional, paraprofessional and support staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures.

This position serves as the supervisor to the Volunteer Raleigh Program and directly reports to the Community Engagement Administrator. As a direct report to the community engagement administrator, this position provides input on the departmental business plan, serves on the Organizational Excellence and Safe, Vibrant and Healthy Committee COR Stat teams, serves on the City grants committee to assist with divisional and departmental grants and contracts, serves on the Citywide Volunteer Programs Committee, assists the administrator with implementing the Government Alliance on Race and Equity (GARE) practices in programs and collaborations, serves as a co-facilitator and coordinator to implement GARE equity training for department employees, and supports special projects for the other three division units: Digital Services, Neighborhood Services, and Youth Services. In addition, this position will assist with recruiting, training and supervising volunteers and monitor program’s success.

Duties & Responsibilities:

  • Supervises staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures. Plans, develops, administers, coordinates and evaluates programs; oversees the implementation of operational activities for programs, projects and events; provides advanced technical support in handling complex and/or sensitive issues or processes.
  • Provides and oversees responses to inquiries, concerns and complaints of citizens, citizen groups, organizations and others; maintains communications with program stakeholders; researches, troubleshoots and analyzes problems and issues; recommends and implements solutions.
  • Serves as a program representative to the community; prepares, oversees and presents marketing communications and community outreach in support of programs, projects and events.
  • Assists in the planning and development of program goals and objectives; implements and monitors program measures and progress reporting; analyzes and evaluates statistics and results; prepares program and process recommendations for enhancements and efficiencies.
  • Prepares, reviews and monitors program budgets and related expenditures; makes budget recommendations; monitors and recommends grant funding and allocation.
  • Performs other duties of a similar nature and level as assigned.


Education and Experience
Bachelor’s Degree in business or public administration, urban planning or directly related field, four years of professional neighborhood outreach, citizen participation or community development experience.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Depending on assignment, some positions may require:

  • Valid North Carolina Driver’s License.

Additional Information:

Knowledge of:

  • Supervisory principles, practices and techniques.
  • Techniques and methods for organizing, prioritizing, assigning and monitoring work.
  • Practices and methods of coaching and leading the work of others.
  • Principles and practices of program administration and management.
  • Principles and applications of critical thinking and analysis.
  • Principles and methods of qualitative and quantitative research.
  • Best practices, trends and emerging technologies.
  • Project management principles.
  • Principles and practices of budget development and administration.
  • Principles and practices of effective oral presentations.
  • Applicable federal, state and local laws, codes, regulations (based on assignment).
  • Customer service principles.
  • Specialized equipment relevant to area of assignment.
  • Modern office technology.

Skill In:

  • Supervising and evaluating staff performance.
  • Training and coaching staff.
  • Managing a project or program.
  • Overseeing the implementation and adherence to quality assurance and standards.
  • Developing policies and procedures.
  • Gathering data, analyzing findings and applying logic and reason.
  • Coordinating deadlines, prioritizing work demands and assigning/monitoring work performed.
  • Researching industry trends, solutions and best practices.
  • Interpreting, monitoring and reporting financial information and statistics.
  • Authoring and preparing original reports, documents and presentations.
  • Monitoring project schedules, status and compliance.
  • Facilitating group discussions and building consensus using persuasive reasoning.
  • Preparing and administering budgets and related reporting.
  • Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
  • Providing customer service.
  • Utilizing a computer and relevant software applications.
  • Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

ADA and Other Requirements: Positions in this class typically require: standing, walking, fingering, talking, hearing, seeing and repetitive motions.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light work.
Working Conditions: Work is routinely performed in an indoor, office environment.
Note: This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.