Strategy and Innovation Manager, City of Raleigh (closes 10/8/21)

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Closing: 10/8/2021 11:59pm EST
Salary Range: $80,280 – $148,518 annually

Job Description:

The Office of Strategy and Innovation is being established to boldly reshape strategy, support ongoing cycles of continuous improvement for greater service delivery by collecting and connecting talent to spark new ideas. The Office will lead citywide strategy and transformative projects like Bloomberg Challenges, Big Ideas, and Smart Cities initiatives. It will also perform legislative and policy analysis, map the organization’s vision and values in a way that creates innovative solutions.

Qualified candidates will exemplify the City’s organizational values of responsiveness, integrity, respect, collaboration, honesty, diversity, stewardship, and initiative.

Duties & Responsibilities:

The Strategy and Innovation Manager will lead the Office of Strategy and Innovation, a newly formed office designed to advance the City’s strategic efforts and resources in ways intended to have the greatest impact. The City of Raleigh is looking for an exceptional leader with at least seven years of experience in developing, refining, and managing strategy and innovation efforts to advance organizational goals. This individual should be highly motivated and a transformative leader. Under the general direction of the Assistant City Manager, the Strategy and Innovation Manager will lead and manage professionals working in this area to establish an environment that promotes and enables innovation throughout the organization. They will facilitate exploration and innovative thinking that will lead to advancements in City-sponsored services, programs, activities, and public policy decisions. The Strategy and Innovation Manager will have full responsibility for directing the City’s strategy and innovation efforts, which includes but is not limited to:

  • Design programs for building innovative strategies.
  • Partner with teams to design compelling analyses and build business cases to inform strategy tradeoff and decisions.
  • Identify opportunities for innovation and new strategies in the organization, the services we provide, and how those services are funded Develop and oversee implementation of a change management program to support the new strategy, including monitoring success and opportunities for improvement.
  • Identify, develop, and execute high-impact innovation strategy and roadmap aligned to strategic plan goals and growth priorities.
  • Manage and update the strategic plan.
  • Oversee pilots and other key program and partnership innovations, centered around the needs of the community and organization.
  • Create and foster collaborative relationships with partners including start-ups, entrepreneurs, incubators, technology, and innovation companies.
  • Create and foster collaborative relationships with community stakeholders including local businesses, colleges and universities, and other local government partners.
  • Examine market strategies to develop innovation ideas.
  • Provide thought leadership on structuring complex, ambiguous business problems and bring data-based, cutting-edge thinking, frameworks, and business tools.
  • Mentor and coach employees in innovative strategies; build out the innovation capabilities of the organization.
  • Works closely with other members of the Technology team to test feasibility of new/proposed solutions, and seamlessly implement, through training, a transition to new solutions, platforms and tools.
  • Track and report on innovation metrics and business impact on a regular basis.


Education and Experience
Bachelor’s Degree and seven years of experience with strategic planning and change management in large, distributed, and geographically diverse organizations, which includes significant management and supervisory experience.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Preferred Education and Experience

  • Master’s Degree.
  • Demonstrated successful experience with large scale project management – including organization-wide project implementation.
  • Demonstrated ability to manage multiple teams
  • Familiarity with government-financed projects and budgets
  • Exceptional written and verbal communication skills.
  • Ability to work in different cultural settings.
  • Ability to lead teams, establish and build partnerships, both internal and external.

Knowledge, Skills, and Abilities:

Knowledge of:

  • Supervisory principles, practices and techniques.
  • Practices and methods of coaching and leading the work of others.
  • Business methods, principles and practices.
  • Principles and practices of program administration and management.
  • Best practices, trends and emerging technologies.
  • Principles and applications of critical thinking and analysis.
  • Principles and practices of budgeting and fiscal management; working knowledge of fund accounting.
  • Principles and practices of intergovernmental relations.
  • Conflict resolution and negotiation strategies.
  • Principles and techniques of effective oral presentations.
  • Project management principles.
  • Principles and practices of group facilitation and building consensus.
  • Contract administration principles;
  • Applicable federal, state and local laws, codes, regulations (based on assignment).
  • Customer service principles.
  • Specialized equipment relevant to area of assignment.
  • Modern office technology.

Skill In:

  • Supervising and evaluating staff performance.
  • Training, coaching and overseeing the development of staff.
  • Providing direction to others in order to meet standards.
  • Providing project/program management, organization and logistics coordination.
  • Overseeing the implementation and adherence to quality assurance and standards.
  • Reviewing research and implementing industry trends, solutions and best practices.
  • Reading, analyzing, evaluating, interpreting and summarizing written materials and statistical data.
  • Authoring and editing complex reports and documents.
  • Facilitating group discussions and building consensus using persuasive reasoning.
  • Managing budgets and allocating resources to achieve strategic objectives.
  • Exercising political acumen, tact and diplomacy.
  • Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
  • Providing customer service.
  • Utilizing a computer and relevant software applications.
  • Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

Supplemental Information:

ADA and Other Requirements: Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions: Work is routinely performed in an indoor, office environment.

Note: This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.