Strategy & Performance Officer, Wake County (closes 2/27/18)

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Closing: February 27, 2018
Salary Range: $67,136 – $120,844 Annually

Description

Budget and Management Services has the responsibility of providing accurate, timely, and well-researched information and guidance to the Board of Commissioners and the County Manager resulting in the annual budget for all Wake County Government services. Staff advises departments of their financial condition and responds to budget, performance, policy, and program evaluation requests. Department responsibilities will expand with Strategy and Performance Management, and formally bridge operational progress with decision-making and organizational success.

Here’s your chance to make your mark! Budget and Management Services is expanding our team with a new Strategy and Performance Officer position. In this new role, you will have the opportunity to guide a performance management strategy from the ground up; build on proven methods, test new ideas, collaborate with counterparts, as you benefit from technical talent and historical and institutional knowledge. The role will have a high level of responsibility, expertise and leadership for organization- wide initiatives.

The Strategy and Performance Officer will work with county government departments to develop and implement a performance management program for the county; track progress toward Board of Commissioner Goals, Objectives and Initiatives; integrate countywide planning and performance management into (1) department business plans, (2) process improvements managed by the Innovation Team, and (3) the annual budget. The Strategy and Performance Officer will provide management consulting, data analysis, performance reporting, training and coaching.

Wake County is consistently rated as one of the best places to live and work in America. The County offers a comprehensive benefit package as well as other programs, resources, policies and practices that integrate work/life strategies. For more, see the Wake County Benefits Summary.

Duties & Responsibilities

  • Manage the progress and reporting of Board of Commissioner Goals, Objectives and Initiatives.
  • Coordinate the development and implementation of the County’s strategy and performance management program.
  • Integrate planning and performance into (1) departmental business planning, (2) innovation and process improvements efforts managed by the Innovation Team, and (3) budget development and management activities.
  • Support departments through consulting, measurement selection, data analysis, performance reporting, training and coaching.
  • Assess the County’s current tools, structures, plans and measures as related to organizational strategy and performance management.
  • Re-establish a progress and reporting approach for the Board of Commissioner Goals, Objectives and Initiatives.
  • Identify, with BMS Director, Innovation Officer and County Manager’s Office, existing resources and processes impacting strategy and performance management to construct and integrate value-add processes and structures.
  • Serve on master planning, County-wide policy planning, RFP development committees, among others.
  • Work with Budget team to draft high-profile communications, publications, Board work session materials, Board agenda items, and other strategic communications.
  • Lead or provide staff support to investigate countywide issues.
  • Conduct special projects.

Knowledge, Skills, Abilities, and Competencies

  • Teamwork and Interpersonal Skills. Ability to actively participate as a team member to achieve goals; with Budget and Management Services, Wake County government and external partners. Ability to build and to maintain ongoing, collaborative relationships with others to achieve continuous incremental improvement toward shared outcomes.
  • Customer Focus. Ability to assess options transparently and to collaborate with candor with stakeholders. Optimize solutions to balance citizen, Board and county executive interests.
  • Personal Accountability. Ability to be relied on to ensure deliverables are completed on time and as communicated. Ability to monitor programs and activities independently and to recognize when your work impacts others. Ability to manage routine activities with little supervision.
  • Project Management. Ability to establish and carry out a timeline of tasks to accomplish an intended outcome and timeline. Ability to ensure actions are performed to achieve intended project results.
  • Flexibility. Agility in adapting to change. Resilience and persistence to continue to adapt in a high-growth environment. Ability to adjust course when provided feedback or circumstances change. Ability to triage priorities when responding to multiple deadlines.
  • Problem Solving. Ability to identify problems, determine appropriate and possible solutions, and actively works to resolve the issues.
  • Communication. Ability to convey information clearly and concisely to various audiences — from large groups to individuals — both verbally and in writing, ensuring they understand the information and the message intent. Ability to listen actively and respectfully, to confirm mutual understanding, and to respond appropriately. Willingness to ask for assistance and clarification.

Minimum Requirements

Bachelor’s Degree in Public Administration, Public Policy or Business Administration and five years of progressively responsible experience in strategic planning, performance management, budget, management, and/or program evaluation.

Preferred Experience, Skills & Training

A Master’s degree in Public Administration, Public Policy or Business Administration and five years of progressively responsible experience in strategic planning, performance management, budget, management, and/or program evaluation. Experience within a complex organization in a centralized local, state or federal government budget department, chief executive’s office, or a city or county manager’s office, is preferred.