Youth Programs Manager, City of Raleigh (closes 3/4/21)

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Closing: 3/4/2021 11:59pm EST
Hiring Range: $51,822 – $63,500 annually

Job Description:

The City of Raleigh Parks, Recreation and Cultural Resources Department is seeking motivated, innovative, creative, organized and high performing candidates for the position of Youth Programs Manager.

About the Department:
The City of Raleigh’s vision for its parks, recreation and cultural resources system is ‘bringing people to parks and parks to people.’ It is a system that addresses the needs of all and fosters a community of creativity, engagement, healthy lifestyles, and welcoming neighborhoods. In addition to providing traditional, high quality parks, recreation and cultural facilities and programs, the City uses innovative initiatives to reach all residents, workers and visitors.
Our network of parks, facilities and programs provide citizens with the opportunity for social, cultural, educational, and physical experiences. The PRCR parks system is comprised of 197 parks, 117 miles of Greenway trails, 30 staffed community centers, 4 unstaffed but programmed community centers, 2 art centers, 2 active-adult centers, a teen center, 9 historic sites, museums and cemeteries, 60 ball fields, 112 tennis courts, 2 lakes, 4 nature preserves, and 8 swimming pools. The department continues to grow while offering numerous services, programs, activities and special events year-round.
The Parks, Recreation and Cultural Resources Department is extremely proud of our mission ? Together we connect and enrich our community through exceptional experiences. The department is committed to playing a leading role in determining the quality of life and character of the Capital City. We live our values: Integrity, Accountability, Honesty, Team-oriented, Fun, and Leadership.
The Department employs about 429 full-time employees and an additional estimated 2000 part-time employees across five divisions with a total operating budget of $52 Million and a capital budget of nearly $14M, annually. As Raleigh continues to grow and diversify, we are committed to making Raleigh the best place in the country to live, work and play!

About the Division and Youth Programs:
The Recreation Division is a $19 Million operation with support from 135 full-time and exceeding 1500 part-time employees during the peak of seasonal operations. Areas of operation include Adults, Aquatics, Athletics, Community Centers, Cultural Outreach and Enrichment, Health and Wellness, Specialized Recreation and Inclusion Services, Teens, Tennis, and Youth.
The purpose of Youth Programs is to support the programming City-wide of elementary school age youth. This is primarily accomplished through the provision of summer camps and school based programs (before school, afterschool, and track out programming). The Program operates with one Youth Programs Director, two Youth Programs Managers, a Youth Programs Coordinator, five School Based Program Coordinators, seven School Based Programs Specialists, and several hundred part-time positions.

About the Position:
The Youth Programs Manager is responsible for the management and supervision of School Based Programs. School Based Programs consists of Before School, After School, and Track Out Programs at nine locations.   School Based Programs operates 50 weeks/year, serving approximately 4200 registered participants (average of 1000 participants in attendance daily). School Based Programs employs 12 full time staff and 113 part time staff and generates approximately $2 million in revenue yearly.
The Youth Programs Manager position has a high level of responsibility and autonomy and reports to the Youth Programs Director. The Youth Programs Manager directly supervises five School Based Programs Coordinators and indirectly supervises seven School Based Programs Specialists and numerous part-time positions.

Duties & Responsibilities:

This position may be a good fit for you if you:

  • Have significant experience planning, developing, and coordinating programs for youth; overseeing operational activities in support of programs and events, and the maintenance and operations of program spaces and related equipment. Can monitor and facilitate adherence with safety and risk management programs, policies and procedures; and coordinate and plan for resource requirements. Implement program curriculum, develop and approve program schedules. Determine program registration processes and capacities. Ensure participants are involved in a safe, engaging environment. Review and respond to participant and parent feedback. Serve as a program representative to the community; prepares and provides marketing communications and related materials; and performs community outreach in support of Youth Programs or PRCR.
  • Have expertise leading and supervising staff, and working with and developing a diverse workforce. Supervision duties include leading, recruiting, hiring, training, supervising, developing, disciplining and investigations, and evaluating staff.   Are experienced with supervision and oversight of the management, organization, scheduling, supervision, promotion and implementation of a large program area.
  • Display exemplary internal and external customer service when responding to inquiries, concerns or complaints; researching and resolving complex, technical or escalated issues; monitoring community and individual needs; collaborating with internal and external stakeholders; and providing subject matter expertise and consultation. Provide excellent communication in a variety of communication methods with key program stakeholders (parent/guardians, staff, participants, facility staff, school administration, departmental and city administration) to ensure coordination of information.
  • Have expertise with administrative tasks and projects including: preparing and administering assigned budget; monitoring expenditures; reconciling statements; monitoring facility/program materials and inventory; purchasing equipment and supplies; maintaining revenue records and making deposits; managing and monitoring contracts; and preparing payroll and/or other fiscal reports.
  • Can recommend and implement policies, processes and procedures; maintain records, files and reporting related to Youth Programs. Provide support to various committees, programs, special events, and other departmental activities.
  • Have a passion for serving youth, developing staff, and serving the community.
  • Perform other duties of a similar nature and level as assigned.


Education and Experience
Bachelor’s degree in parks and recreation, business or public administration and five years of professional parks and recreation programming, planning and/or facility management experience.  Experience in recreation programming and planning for elementary school aged participants including supervision of staff, budget preparation and training Highly Desirable
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Depending on assignment, some positions may require:

Valid North Carolina Class C Driver’s License with a satisfactory driving record.
CPR/First Aid certification.
CPRP or CPRE Preferred

Knowledge, Skills, and Abilities:


  • Professionalism: Employee who conducts themselves in a professional manner: appearing to the    public and co-workers, as capable, competent and credible in their role.
  • Problem Solving: Recognizes and analyzes problems and makes suggestions for resolution.
  • Effective Communication: The ability to give, receive, or share thoughts, ideas, perspectives, or data to create shared understanding.
  • Personal Management: Maximizes job performance in alignment with the strategic plan, builds coalitions to achieve common goals, optimizes technology, and effectively models optimism and stewardship.
  • Accountability: Accepts responsibility for actions and decisions and delivers on assigned work and commitments.
  • Customer service: Builds and maintains strong relationships by accurately identifying internal and external customer needs and taking appropriate action to address those needs.
  • Leadership: he ability to create a vision for positive change, help focus resources on right solutions, inspire and motivate others, and provide opportunities for growth and learning.
  • Conflict management: Recognizes differences in opinions and misunderstandings and encourages open discussion.
  • Decision making: Makes timely, informed decisions based on facts, goals, constraints, risks, and impact on others.
  • Employee development: Coaches and encourages employees to develop in their skillset and career.
  • Change management: Uses effective strategies to facilitate organizational change initiatives and overcomes resistance to change.


  • Supervisory principles, practices and techniques.
  • Techniques and methods for organizing, prioritizing, assigning and monitoring work.
  • Practices and methods of coaching and leading the work of others.
  • Principles and practices of program administration and management.
  • Principles and applications of critical thinking and analysis.
  • Principles and methods of qualitative and quantitative research.
  • Best practices, trends and emerging technologies.
  • Project management principles.
  • Principles and practices of budget development and administration.
  • Principles and practices of effective oral presentations.
  • Applicable federal, state and local laws, codes, regulations
  • Customer service principles.
  • Modern office technology.
  • Knowledge of evaluating program environments to ensure safety and engagement.
  • Knowledge of networking with internal and external organizations to build partnership.
  • Knowledge of child development and behavior management.


  • Supervising and evaluating staff performance.
  • Training and coaching staff.
  • Creating high performance teams with diverse staff.
  • Managing a project or program.
  • Overseeing the implementation and adherence to quality assurance and standards.
  • Developing policies and procedures.
  • Gathering data, analyzing findings and applying logic and reason.
  • Coordinating deadlines, prioritizing work demands, and assigning/monitoring work performed.
  • Researching industry trends, solutions and best practices.
  • Interpreting, monitoring and reporting financial information and statistics.
  • Authoring and preparing original reports, documents and presentations.
  • Monitoring project schedules, status and compliance.
  • Facilitating group discussions and building consensus using persuasive reasoning.
  • Preparing and administering budgets and related reporting.
  • Interpreting and applying applicable laws, codes, regulations and standards.
  • Providing exceptional customer service.
  • Utilizing a computer and relevant software applications, phones tablets and other technology devices.
  • Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
  • Application of childhood development, engagement, learning and behavior management strategies.
  • Using the program development and implementation cycle.
  • Innovative program design and creative program brainstorming.

Supplemental Information:

ADA and Other Requirements:
Positions in this class typically require: stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

Medium Work:
Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Working Conditions:
Work is performed in both the field and in an indoor office environment with frequent exposure to hazardous physical conditions (such as mechanical parts, electrical currents, vibration, etc.); frequent exposure to atmospheric conditions (such as fumes, odors, dusts, gases, poor ventilation, etc.); moderate exposure to hazardous materials (such as chemicals, blood and other body fluids); frequent exposure to environmental conditions (such as disruptive people, imminent danger, or a threatening environment); frequent exposure to extreme temperatures, inadequate lighting and movement restrictions; and moderate exposure intense noise or travel.

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.